Frequently Asked Questions
313bd FAQ — Answers to All Your Questions
Find direct answers to the most frequently asked questions from Bangladeshi players about deposits, withdrawals, cricket betting, VIP benefits and responsible gaming.
On this detailed 313bd FAQ page you will find answers to the most common questions about everything from opening an account to deposits and withdrawals, cricket betting, VIP cashback and responsible gaming. Every answer is written in plain language with Bangladeshi players in mind. If you cannot find your question, you are welcome to contact us directly via our 24/7 live chat or email.
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Responsible Gaming
If you want to take a break from playing for a while, contact 313bd via live chat or email ([email protected]) and let us know the cooling-off period you want. During this time you will not be able to log in or place bets on your account. Once the cooling-off period ends, contact support again to reactivate your account.
313bd is only for people aged 21 and above. When opening an account you must confirm that you are an adult. Accounts belonging to underage users will be closed at any time and any decision regarding deposited funds will be made in accordance with the rules.
If you repeatedly bet to chase losses, cut back on time with family or at work to focus on playing, or go beyond your betting budget — these are warning signs. Feeling restless when not playing or playing in secret are also causes for concern. If you feel this way, take a break and contact support.
Contact 313bd's 24/7 live chat or email [email protected] and our support team will help you with self-exclusion or setting limits. You can also read our responsible gaming page for more details on responsible play.
Yes. If you want to set a limit on how much you deposit each day or each week, let the support team know. Once a limit is set it takes effect immediately, and any request to increase it will only apply after a specified period — this way there is no opportunity to overspend in a moment of impulse.
Apply for permanent self-exclusion at [email protected] or via live chat. Once self-exclusion is active it will be difficult to reopen the account, and no request to open a new account will be accepted for a set period. This is the most effective step for long-term protection.
Deposit Questions
In most cases a deposit is credited within a few minutes. However, network issues can occasionally cause a short delay. If the balance still does not appear after 15 minutes, contact live chat or email [email protected] with your transaction ID and amount — the support team will resolve it promptly.
313bd does not charge any deposit fee. However, your mobile wallet (bKash, Nagad or Rocket) may apply their own transaction charges. Check the applicable charges inside the wallet app beforehand to ensure the full deposit amount arrives correctly.
The minimum deposit at 313bd is ৳500. This applies equally to all three methods — bKash, Nagad and Rocket. Sending less than this will not complete the deposit and the money will be returned.
You can currently deposit using three mobile wallets: bKash, Nagad and Rocket. All three are the most widely used mobile financial services in Bangladesh and the deposit process is simple and fast.
Log in to 313bd, go to the deposit page and select Nagad. Send money from the Nagad app to the number provided and include the reference number or transaction ID. The balance will be added within a few minutes of sending. It is a good idea to save the transaction ID.
Account Verification
A verification request usually comes before a first large withdrawal or as part of a security review. Having your documents ready in advance avoids delays with withdrawals. Once verification is complete, future withdrawals go more smoothly.
A National ID card (NID) is the most accepted document for confirming identity. If you do not have an NID, a passport or birth certificate may also be considered. The image must be clear and readable — blurry or damaged images are not accepted.
The reason for rejection is usually communicated by email or live chat. In most cases rejection happens because the image is blurry or details do not match. Resubmit a clear image and make sure the spelling of your name is exactly the same on the document and on the account.
For security and fraud prevention, 313bd ensures that the person operating the account is using the wallet (bKash, Nagad or Rocket) registered in their own name for deposits and withdrawals. Using someone else's number may cause withdrawals to be blocked or account verification to fail.
Cricket Betting
In the decimal odds system, the odds figure represents your total return. For example, at odds of 2.50, a ৳100 bet returns ৳250 (including the original ৳100). That means a profit of ৳150. The higher the number, the less likely the outcome is considered to be — but the return is higher if you win.
Yes. In an accumulator bet you can add predictions from multiple matches or markets onto one slip. All the odds multiply together, increasing the total potential payout. However, if one prediction is wrong the entire slip loses. The risk is higher, so experienced bettors generally recommend starting with fewer legs.
If a match is officially cancelled or declared a no-result due to rain or any other reason, the bet amount is generally refunded (treated as void). However, if the match completes a specified number of overs and a result is determined, the bet will be settled according to the rules. See the Terms & Conditions page for full details.
313bd offers betting on BPL, the T20 World Cup, IPL and other international series. Popular contests such as Bangladesh vs India have markets including match winner, toss and top batter. Check the betting section for the list of available matches by season.
Yes, live in-play betting is available at 313bd. Odds update in real time as the match progresses and you can place a bet at any moment. In-play markets typically include next wicket, run rate, session totals and many other options.
VIP & Cashback
Each week, a fixed percentage of your net losses is returned to your account as cashback. The cashback rate depends on your VIP level. It is added automatically — no separate request is needed. Cashback is available as directly usable balance.
VIP members receive a higher rate of weekly cashback. Higher-level members get priority support and are considered first for special promotional offers. The VIP program is designed to reward regular and loyal players.
313bd has three VIP levels: Bronze — up to 0.3% cashback per week; Silver — up to 0.5% cashback per week; Gold — up to 0.8% cashback per week. The higher the level, the greater the benefits.
By playing regularly and staying active on the platform you can gradually advance to a higher level. While no specific turnover threshold is published, playing more regularly and in higher amounts means faster progress. Contact support to find out your current level and progress.
To receive weekly cashback you generally need to have actively placed bets or played during that week. Cashback may not apply for an inactive week. Speak with the support team to find out whether any withdrawal conditions are attached to the cashback balance.
Still have questions? We are here to help
If none of the questions above resolved your issue, contact our support team directly. We are available 24 hours a day, 7 days a week and ready to assist in both Bengali and English.
Log in to 313bdLive Chat
Get an instant response on the 313bd website live chat — speak in Bengali 24/7 and get your issue resolved without delay.
Email Support
For detailed questions or to send documents, email us at [email protected] — we reply in both Bengali and English.