Your Privacy Is Our Priority

1 Introduction & Scope

313bd is a safe and reliable online entertainment platform for players in Bangladesh. We believe your privacy is a fundamental right, and it is our responsibility to ensure your personal information is protected while you use our services.

This privacy policy applies to the 313bd website, mobile platform, and all related services. By registering on our platform or using our services, you agree to the terms of this policy. If you do not agree with this policy, please refrain from using our services.

This policy may be updated from time to time. For significant changes, we will notify you at your registered email address. The latest version will always be available on this page.

2 Information We Collect

313bd collects only the information necessary to provide our services. We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (when verification is required)
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 User Activity Information

• Login time and login location (IP address)
• Game history and betting records
• Time spent on the platform and navigation patterns
• History of communications with customer support

2.4 Technical Information

• Device type, operating system, and browser information
• IP address and geographic location (country level)
• Cookies and session data

3 How We Collect Information

We collect your information through several methods:

3.1 Information You Provide Directly

You provide information directly when you create an account on 313bd, fill out forms, contact customer support, or complete a payment.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies, log files, and similar technologies. This information is primarily used to improve the platform's performance.

3.3 Information Received from Third Parties

In some cases, for identity verification or fraud prevention purposes, we may receive limited information from approved third-party service providers.

4 Purpose of Using Information

313bd uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming and betting services effectively and to process transactions.
• Security: To detect and prevent fraudulent activity and to keep your account secure through SSL encryption.
• Responsible Gaming: To identify gambling-related issues and to enforce responsible gaming policies.
• Legal Compliance: To comply with applicable laws and regulations and to provide information when requested by regulatory authorities.
• Customer Support: To respond to your questions, complaints, and requests.
• Product Improvement: To improve the quality of our platform and services.
• Communications: To send important account-related notifications and applicable promotional information (subject to your consent).

We never sell your information or use it for unauthorized commercial purposes.

5 Data Storage & Security

313bd applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Sensitive stored information (passwords, financial details) is kept in encrypted form.
• Access Controls: Only authorized personnel can access your information, and their access is role-based.
• Secure Infrastructure: Our servers operate in secure data centers where regular security audits are conducted.
• Firewalls & Intrusion Detection: Active technologies are used to protect against cyberattacks.

5.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.

6 Sharing Information with Third Parties

313bd does not sell your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with trusted third-party organizations for payment processing (bKash, Nagad, Rocket), identity verification, game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft), and customer support. These organizations receive only the information needed to carry out their specific services and are bound by strict confidentiality agreements.

6.2 Legal Obligations

If disclosure of information is required by a court order, regulatory authority directive, or applicable law, 313bd will comply with that legal requirement.

6.3 Fraud Prevention & Security

Information may be shared with relevant authorities to assist in investigating money laundering, fraud, or other illegal activity.

6.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. In such cases, we will notify you in advance.

7 Cookies & Tracking Technologies

313bd uses cookies and similar technologies to ensure platform functionality and to improve the user experience.

7.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality. Without them, login and payment processes cannot be completed.
• Functional Cookies: Used to remember user preferences (such as language selection).
• Analytics Cookies: Help improve service quality by analyzing platform usage. This data is collected anonymously.

7.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies will prevent you from using certain features of the platform.

8 Your Rights

As a 313bd user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information we hold about you.
• Right to Erasure: In certain circumstances (such as when there is no legal obligation to retain it), you can request that your personal information be deleted.
• Right to Object: You can object to marketing communications or certain types of data processing.
• Right to Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent given for promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will process your request in a timely manner. However, some requests may not be fully fulfilled due to legal obligations or legitimate business reasons.

9 Privacy of Minors

313bd's services are intended solely for individuals aged 21 and over. We do not knowingly collect personal information from minors.

We verify age during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor has gained access to our platform, please notify us immediately at [email protected].

10 Policy Changes

313bd reserves the right to change or update this privacy policy at any time. Changes will take effect upon publication on this page.

For significant changes, we will provide a clear notification to your registered email address or upon login to the platform. If you continue to use the platform after the updated policy takes effect, you will be considered to have consented to those changes.

We recommend that you review this policy regularly to stay informed about the latest changes.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:

313bd respects your privacy and is committed to protecting your information. Thank you for being with us.